Privacy Policy
Last Updated: March 2025
At LightCore Perception, we handle your personal information with care. This policy explains what we collect, why we need it, and how we protect it.
We operate under Australian privacy laws, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). If something's unclear or you have questions, reach out – we're here to help.
Information We Collect
We collect different types of information depending on how you interact with our technical support services. Most of this comes directly from you when you contact us or use our systems.
Personal Details You Provide
- Name, email address, and phone number when you request support
- Business information if you're contacting us on behalf of an organization
- Technical details about your systems when troubleshooting issues
- Communication preferences and history with our support team
Technical Information We Gather
When you visit our website or interact with our systems, we automatically collect certain technical data. This includes your IP address, browser type, operating system, and how you navigate our site. We use this to improve our services and spot potential issues before they become problems.
How We Use Your Information
We're not in the business of collecting data for data's sake. Everything we gather serves a specific purpose related to providing better technical support.
| Purpose | Information Used |
|---|---|
| Providing technical support | Contact details, system information, support history |
| Improving our services | Usage patterns, feedback, technical data |
| Communication | Email, phone, preferences |
| System security | IP addresses, access logs, authentication data |
We don't sell your information to third parties. Period. And we don't use it for marketing purposes unless you've specifically told us that's okay.
Data Storage and Security
Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect your data from unauthorized access.
Our Security Measures
We encrypt data both in transit and at rest. Our systems are regularly updated and monitored for security vulnerabilities. Access to personal information is restricted to authorized staff who need it to do their jobs.
But let's be honest – no system is 100% secure. We do our best to protect your information, but we can't guarantee absolute security. That's why we focus on minimizing what we collect and how long we keep it.
How Long We Keep Your Data
We keep personal information only as long as we need it. Support tickets and related communications are typically retained for three years after resolution, which helps us provide better service if you contact us again with similar issues.
Some information needs to be kept longer for legal or regulatory reasons. Financial records, for instance, are retained for seven years in line with Australian tax requirements.
Your Rights Under Australian Law
Australian privacy law gives you several rights when it comes to your personal information. You're not just handing over data and hoping for the best – you have real control.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually sooner.
Correct Inaccuracies
If something's wrong or outdated, let us know. We'll update it promptly.
Request Deletion
You can ask us to delete your information, though we may need to keep some records for legal reasons.
Opt Out of Communications
You can unsubscribe from marketing emails anytime. Support communications work differently since they're directly related to services you've requested.
To exercise any of these rights, contact us using the details at the bottom of this page. We'll verify your identity and process your request as quickly as possible.
Sharing Information with Others
We don't make a habit of sharing your information around, but there are specific situations where it happens.
Service Providers
Sometimes we work with other companies to deliver our services – email providers, hosting services, that sort of thing. These providers only get access to information they need to do their job, and they're bound by confidentiality agreements.
Legal Requirements
If we're legally required to disclose information – say, in response to a valid court order or to prevent fraud – we will. We'll notify you when possible unless we're prohibited from doing so.
Business Transfers
If LightCore Perception is acquired or merges with another company, your information would be part of that transfer. We'd notify you beforehand and explain any changes to how your data is handled.
Cookies and Tracking
Our website uses cookies – small files stored on your device that help the site work properly and give us insights into how people use it.
Types of Cookies We Use
Essential cookies: These make the website function. You can't opt out of these if you want to use our site.
Analytics cookies: These help us understand how visitors interact with our site so we can improve it. We use aggregated data that doesn't identify individuals.
Preference cookies: These remember your settings and choices for a better experience.
Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might affect how well our site works for you.
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. We recommend checking back periodically, especially if you haven't visited in a while.
Complaints and Concerns
If you're not happy with how we've handled your information, please tell us first. We take complaints seriously and will investigate promptly.
If you're still not satisfied after we've tried to resolve the issue, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law compliance in Australia.
Get in Touch
Questions about this policy or how we handle your information? We're here to help.
146-160 Old Northern Rd, Baulkham Hills NSW 2153, Australia