Find Your Path in IT Support
Practical training that matches where you are and where you want to go.
We've been teaching technical support since 2018. Our approach is simple: understand what you already know, figure out what you need, and build a learning path that fits your schedule. Programs start September 2025 with flexible evening and weekend options.
Talk About Your OptionsHow We Help You Choose
Most people don't need everything. They need the right things. We start with questions about your background and goals, then map out what makes sense for you.
Where Are You Now?
First conversation covers what you've done before. Maybe you've fixed computers for family. Maybe you've worked retail and want something different.
- Current technical experience
- Work history and transferable skills
- Time availability during the week
- Learning preferences and pace
What Do You Actually Need?
Some people need fundamentals. Others want specialization. We look at job descriptions you're interested in and match training to real requirements.
- Target roles and responsibilities
- Technical gaps to address
- Certification relevance in your market
- Practical versus theoretical focus
Build Your Schedule
Programs run 16-24 weeks depending on depth. Classes twice weekly, 2.5 hours each. Lab access seven days for practice on your own time.
- Evening sessions 6:30-9pm
- Weekend options Saturday mornings
- Remote attendance when needed
- Recorded sessions for review
Three Main Learning Tracks
Foundation Track covers hardware, operating systems, networking basics, and customer service fundamentals. Good for career changers or people formalizing experience they've picked up informally.
Systems Track goes deeper into Windows Server, Active Directory, virtualization, and scripting. Aimed at people already doing helpdesk who want infrastructure roles.
Security Track focuses on threat response, access management, compliance basics, and security tools. Growing field with decent entry opportunities if you have solid foundation skills first.
What You'll Actually Learn
We skip theory that doesn't matter. Everything connects to tasks you'll do in actual IT support jobs around Sydney and wider NSW.
Troubleshooting Method
Most beginners just restart things and hope. We teach systematic approaches: isolate the problem, test hypotheses, document what works.
Real Environment Work
You'll work in lab environments that mirror business setups. Multiple servers, network segments, ticketing systems, monitoring tools.
- Domain controller configuration
- User provisioning and permissions
- Backup and recovery procedures
- Patch management workflows
- Incident documentation standards
Communication Skills
Technical knowledge matters less if you can't explain issues to non-technical people. We practice translating tech speak into normal language.
Project Scenarios
Final weeks involve realistic projects: office migrations, security audits, system rollouts. Messy situations with competing priorities like actual work.
Certification Prep
We align with CompTIA and Microsoft cert paths when it makes sense for your goals. But certifications alone don't get jobs. Experience does.
- Practice exams and review sessions
- Study group coordination
- Exam registration guidance
- Career roadmap planning
Security Fundamentals
Even non-security roles need basics: password policies, phishing awareness, data handling, access principles. We cover what everyone should know.
Kieran Tomlinson
Foundation Track Graduate
"Came in knowing almost nothing. Instructors were patient and the hands-on labs made concepts click. Took longer than expected but got a helpdesk role in Parramatta three months after finishing."
Briony Ashworth
Systems Track Graduate
"Had been doing basic support for two years and was stuck. Systems track gave me the server and scripting knowledge I needed. Now doing junior sysadmin work and learning more on the job."
Dougal Fitzroy
Security Track Graduate
"Security track was challenging but instructors brought real incident experience. Learning SIEM tools and threat analysis opened doors. Not making huge money yet but it's a start."
Tavish Linwood
Career Changer
"Left hospitality at 34 to try IT. Foundation track was the right starting point. Appreciated the realistic expectations about entry-level pay and the job search help after graduation."
Program Investment
Prices include all lab access, materials, and post-graduation support. Payment plans available. September 2025 cohorts now open for enrollment.
Foundation Track
16 weeks / 64 contact hours
- Hardware and OS fundamentals
- Networking basics and protocols
- Troubleshooting methodology
- Customer service essentials
- CompTIA A+ alignment
- Lab environment access
- Job search guidance
Systems Track
20 weeks / 80 contact hours
- Windows Server administration
- Active Directory management
- Virtualization and cloud basics
- PowerShell scripting introduction
- Backup and disaster recovery
- Advanced troubleshooting techniques
- Microsoft cert preparation
- Extended lab access
Security Track
24 weeks / 96 contact hours
- Security principles and frameworks
- Threat detection and response
- Access management and identity
- Security tools and monitoring
- Compliance basics for Australian context
- Incident handling procedures
- Security+ exam preparation
- Ongoing mentorship access
What Happens After Training
We can't guarantee jobs. But we help with resume reviews, mock interviews, and connecting you with our network of Sydney-area IT managers who've hired our graduates before.
Alumni get ongoing access to lab environments for skill maintenance and continued learning. Many people come back for evening workshops on new technologies or to work on personal projects.
Start Date
Next cohort begins September 15, 2025. Early enrollment closes August 1st.
Location
146-160 Old Northern Rd, Baulkham Hills. Remote option available for most sessions.
Class Size
Maximum 12 students per track to maintain quality instruction and lab access.
Prerequisites
Foundation track: none. Other tracks: assessment call to determine fit and readiness.