We Fix Things That Matter
Started in a Baulkham Hills garage back in 2018, we've grown into something we're genuinely proud of. Not because we're massive or flashy — we're not. But because we actually solve problems people care about.
Seven years later, we're still here. Still helping businesses keep their systems running when it counts most.
How We Got Here
The truth? We started because big tech support companies weren't listening. They'd send someone out three weeks after your server crashed. They'd charge you for parts you didn't need. And they'd speak in jargon that made you feel stupid for asking questions.
So we did things differently. Same-day response times. Transparent pricing before we touch anything. Explanations in actual English. And you know what? It worked.
Now we're a team of twelve supporting over 180 businesses across Sydney's northwest. We still answer our own phones — usually within three rings.
What Drives Us
These aren't corporate values we stuck on a wall. This is actually how we work every day.
Response Speed Matters
When your payment system goes down on a Friday afternoon, you don't need us next Tuesday. You need us now. We built our entire operation around fast response — not as a marketing gimmick, but because we've been on the other end of that phone call.
Our average response time in 2025 sits at 47 minutes. Most of our competitors measure theirs in days.
Honest Communication
If we can't fix something, we'll tell you. If there's a cheaper solution, we'll tell you that too. And if your nephew who "knows computers" can handle it, we'll admit that as well.
This approach probably costs us some business. But it builds something more valuable — trust that lasts years, not transactions.
Meet Our Technical Director
We're a team, but someone needs to make the final call when things get complicated. That's Callum.
Callum Northcroft
Technical Director
Callum started fixing computers at 14 to pay for video games. Twenty years later, he's still doing it — just with bigger problems and better coffee. He spent six years at a major telecom before getting frustrated with their "we'll get to it eventually" attitude.
He founded lightcoreperception because he wanted to build something that actually responded when clients needed help. Between emergency callouts, he mentors our junior techs and keeps our knowledge base current. You'll often find him on-site for our trickier problems — he still prefers hands-on work to management meetings.