Technical Support That Actually Understands Your Systems
We've been fixing infrastructure problems for Australian businesses since 2019. Most issues get resolved within the first call because we've seen them before — network bottlenecks, server configurations that drift over time, software conflicts that nobody else can explain.
Talk With Our Team
Recognition Built on Consistent Results
In 2024, we received certification from Microsoft as a Gold Partner after maintaining a 96% first-contact resolution rate across enterprise accounts. That number matters because it represents hundreds of hours our clients didn't spend chasing follow-up calls.
Our team grew from three technicians to fourteen between 2020 and 2024. Each person brings specific expertise — Lachlan handles VMware environments, Siobhan knows Cisco configurations better than anyone, and Dmitri can diagnose Active Directory issues in his sleep.
We track every ticket resolution time. Average response sits at 12 minutes during business hours. The Sydney Tech Awards recognized this consistency with their Service Excellence distinction in late 2024.
First-Contact Resolution Rate
Infrastructure That Adapts
Cloud migrations don't need to be painful. We map your current setup, identify dependencies, and move workloads in stages. Most transitions happen outside business hours with minimal disruption.
Security Assessments That Make Sense
We conduct quarterly reviews that check for configuration drift, outdated patches, and access control gaps. The reports come with priority rankings so you know what needs attention now versus what can wait.
Performance Optimization
Database queries running slow? Application timeouts increasing? We dig into logs, identify bottlenecks, and implement fixes that typically improve response times by 40-60% without hardware upgrades.
Experience That Comes From Actually Doing The Work
Oskar Lindroos leads our infrastructure team. He spent eight years at a managed service provider before joining us in 2021. His approach is straightforward — understand the business impact first, then fix the technical problem.
When a manufacturing client's ERP system kept crashing during month-end processing, Oskar identified memory leaks in a third-party integration that everyone else missed. The fix took three days instead of the quoted three weeks.
He presented at the Australian Technology Conference in March 2025 about reducing complexity in hybrid cloud environments. The session focused on practical strategies that mid-sized businesses can implement without hiring specialists.
Microsoft Certified Solutions ExpertWhat Clients Say After Working With Us
Anouk Vermeulen
Operations Director, Logistics Firm
Our warehouse management system went down on a Friday afternoon. Their team had us back online in 90 minutes. They didn't just patch it — they found why it happened and prevented it from recurring. That's the difference between reactive and proactive support.
Gareth Pryce
IT Manager, Financial Services
We needed someone who understood compliance requirements for financial data. They implemented security controls that satisfied our auditors and actually improved system performance at the same time. Rare combination of technical knowledge and business awareness.
Start With A Conversation About Your Systems
No sales pitch. We'll discuss what's working, what isn't, and whether we're a good fit for your situation. Most discovery calls take 20 minutes and give you clarity on next steps.